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Customer Satisfaction Survey

In order for Public Safety to ensure quality service, it is important for us to receive feedback from our campus community. Please take a few minutes to complete this confidential survey. This will assist Public Safety in addressing the needs and concerns of the Health Center community.

At the end of the survey there is a location for your e-mail address if you wish to be contacted. We urge you to provide this information to allow us the opportunity to respond to your concerns personally. Your e-mail address is not required for this survey to be valid.

The valuable feedback you provide will enable us to better respond to your needs, concerns and suggestions. The results will be used to track our overall performance and to improve the quality of services we provide.

I thank you in advance for your participation.

Regards,

Peter A. Agnesi
Chief of Police
Director of Public Safety

 

Take the Survey
This survey is confidential unless you choose to include your e-mail address at the end.

 

1. Thinking about your most recent contact with Public Safety, what was the nature of the call?

Emergency
Assist with Vehicle
Open or Lock Laboratory/Office
Locksmith Services
Shuttle Bus
General Information

2. How did you request our services?

Telephone
In Person
E-mail
Other, please specify:

3. Did you speak with a:

Dispatcher
Police Officer
Fire Personnel
Locksmith
Office Personnel
Other, please specify:

4. Was the individual you spoke to courteous?

Yes
No

5. Was the response from Public Safety prompt?

Yes
No

6. Did the service provided meet your needs?

Yes
No

7. If the service did not meet your needs, were you offered alternatives?

Yes
No

8. Please rate the overall performance of the Public Safety personnel who assisted you.

Excellent
Good
Average
Fair
Poor

9. Please rate the overall performance of the Public Safety Department.

Excellent
Good
Average
Fair
Poor

10. What is your role at the UConn Health Center?

Faculty
Staff
Student
Visitor
Patient

Please leave any comments or suggestions that you have concerning Public Safety.

If you would like to be contacted please feel free to leave your email address.
*Not required*

   

  
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